Shipping Policy

Last Updated: September 6, 2026

At Silvitri, we aim to process and deliver your orders safely and efficiently.

1. Free Shipping

Silvitri currently offers free shipping on eligible orders as displayed on the website at the time of purchase.

Shipping charges, if applicable to any specific order or location, will be displayed during checkout before the order is placed.

2. Order Processing

Orders are generally processed after successful payment confirmation.

Processing time may vary depending on product availability, order volume, custom requirements, or other operational circumstances.

During promotional periods, sales, festivals, or high-demand periods, processing may take longer than usual.

3. Delivery Time

Estimated delivery timelines may vary depending on the delivery location, courier availability, weather conditions, public holidays, and other circumstances beyond our control.

The estimated delivery timeline provided at checkout or through order communication should be treated as an approximate estimate and not as a guaranteed delivery date.

4. Order Tracking

Where tracking is available, customers may receive tracking information through their registered contact details once the order has been handed over to the shipping partner.

Customers are responsible for providing accurate delivery information when placing an order.

5. Incorrect or Incomplete Address

Silvitri is not responsible for delivery failures or delays caused by an incorrect, incomplete, or incorrectly entered shipping address provided by the customer.

If an order is returned to us because of an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply for re-shipping the order.

6. Delayed Deliveries

While we work with our shipping partners to deliver orders within the estimated timeframe, delays may occur due to:

• Weather conditions

• Natural events

• Public holidays

• Courier operational issues

• Transportation disruptions

• Incorrect address information

• High order volumes

• Other circumstances beyond our reasonable control

We will provide reasonable assistance in tracking delayed shipments.

7. Delivery Issues

If your package appears damaged, tampered with, or has any visible issue at the time of delivery, please document the condition of the package and contact Silvitri customer support as soon as possible.

For damaged, missing, or incorrect products, supporting photographs or an unboxing video may be requested to help us investigate the issue.

8. International Shipping

International shipping availability, delivery timelines, customs duties, taxes, and other charges may vary depending on the destination country.

Any applicable customs duties, import taxes, or local charges that are not included at checkout may be the responsibility of the customer.

9. Contact

For questions regarding your shipment or delivery, please contact Silvitri using the contact details provided on our website.